Returns Policy

We hope you love your order, but if something isn't quite right, you can return eligible items within 14 days of receiving your order.

 

To qualify for a return:

• Items must be unworn, unused, and in their original condition
• All tags must still be attached
• Items must be returned in original packaging
• Proof of purchase is required

 

Non-Returnable Items

We cannot accept returns on:

• Personalised or custom-made items
• Underwear or swimwear (if hygiene seals have been removed)
• Opened socks or tights
• Sale items marked as non-returnable

 

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery at mimoukofficial@outlook.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the item

We will work quickly to resolve the issue with a replacement, exchange, or refund.

 

How To Return Your Order

To request a return:

1. Email mimoukofficial@outlook.com with your order number
2. Wait for return approval and instructions
3. Send your item back using a tracked delivery service

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend keeping proof of postage, as we cannot be responsible for returns lost in transit.

 

Refunds

Once your return has been received and inspected, we’ll notify you by email.

Approved refunds will be processed back to your original payment method within 5–10 business days. 

Original shipping costs are non-refundable unless the item is faulty or we made an error with your order.

 

Exchanges

We offer exchanges subject to stock availability. If you would like a different size or item, please contact us by email- mimoukofficial@outlook.com before sending your return.